5 Year Warranty
We have a 5-year warranty policy on all our products which is extended to 7* years for loyalty members. This means that we will repair or replace products covered by the warranty within the warranty period. We believe in repair instead of replacing, and will always consider if the damage is repairable before we decide to replace a product.
*To qualify for the extended 7-year warranty, you must have registered Loyalty Membership within 30 days of product purchase.
You can either , or visit one of our .
Either way, always make sure to have the receipt. This is especially important if you bought the product from one of our wholesale partners. If you’re a Loyalty Member you can find all receipts uploaded to your profile.
We can also repair all Norrøna products even if the damage is not covered by warranty, though some damages might be un-repairable. The customer will, in this case, be charged for the repair. You can find the prices on our .
30-day return policy on all products
We offer a 30 day return period with a refund. For returns done after 30 days, up to 45 days, you will get cash points. Our return policy is the same whether you shop full price or outlet products in our webshop.
All shipments will include a pre-paid return label for an easy return (except from Switzerland). We offer one free return per order, when the return is online and use the prepaid return label. Without online registration you can be charged with the return shipping costs.
Outside of Europe you will still receive and use the pre-paid return label, but an administration return handling fee may apply. This is due to the mandatory customs clearance process handling by making a proforma invoice that you will receive and have to include in the return shipment.
All returns need to be registered online Returned product(s) must be returned in its original state – unused, and with all hang tags still on.
If the product has any form of customization, the product will not be returnable. Example: Skis with bindings mounted.
Color variations
Color variations between product images and actual products may occur. We apologize for this – and strive to address any discrepancies as quickly as possible.
Minor differences in color between materials are a natural result of the dyeing process. Such variations between products with the same color code are common in the textile industry.
Delivery
We ship our products on weekdays (Monday-Friday) from our warehouse in Kolding, Denmark. If you order before 11 am, your product will likely be shipped the same day.
Once we have received your order, you will unfortunately not be able to change or cancel the order. Normal return policy applies.
We strive to deliver as fast and sustainable as possible. Certain periods might have a bit longer delivery time than normal due to capacity at our warehouse. For more information on delivery in your country see our
Shipping carriers:
- Posten/Bring (Norway and Sweden)
- DHL (Within rest of Europe)
- DHL Express (Overseas of Europe)
- GLS (Switzerland)
If your order is lost or damaged before delivery from us, we assume the risk and will do what we can to resolve the situation and get your order to you as quickly as possible or replace the items.
Out-of-stock
If an item turns out to be out of stock, we reserve the right to cancel the item. The item will be refunded through the selected payment solution while the available items will be shipped as normal. This will never cause extra shipping cost.
Spare parts
Orders including only spare parts are sent in a small package, not always using our courier service with DHL/Bring. There is no added shipping cost to these orders, but it also takes longer time to receive. (~10 week days)
Package not picked up by customer
If a package has not been picked up after being sent and delivered to the correct address, the customer can be charged for the package’s freight back to the warehouse.
Customs, duties and taxes/VAT
All our prices include VAT/tax/customs (if eligible for your country*) and are included in the total sum of the order, in the currency of the country you ship to. This means there are no hidden costs upon delivery.
We don’t support shipping to all countries, and neither do we support all currencies.
Supported currencies:
– Euro
– US dollars
– Canadian dollars
– Norwegian krone
– Swedish krona
– Danish krone
– Japanese Yen
– Pound Sterling
*Exceptions (Where we are not allowed to collect tax & duty on behalf of customers):
– Afghanistan
– Armenia
– Belarus
– Faroe Islands
– Falkland Islands
– Georgia
– Greenland
– Kazakhstan
– Russia (we don’t ship to Russia)
– Serbia
– Ukraine
Payment options
Our payment options are provided by Klarna, with these options available:
– Pay now – Card payments (All markets)
– Pay in 30 days – Invoice (Certain markets)
– Pay in 3 installments (UK* + Certain markets)
– Financing (installment plans of 6, 12, 24 and 36 months with flexible payments in certain markets).
– Paypal (All markets)
– Vipps (Norway and Svalbard)
* Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Discount codes
If you have got a discount code, the percentage discount will be entered and calculated in the shopping bag of the website
Vouchers
Vouchers can be entered in the shopping bag of the website and the voucher value will be calculated into your total order.
Cash points
We have two types of cash points:
– Earned cash points, this is cash points that have been earned on being a Loyalty member, through full price purchases. These cash points will not be transferred to your account before the return period of 30-days has passed.
– Given cash points, is cash points that has been given to you from Norrøna to replace a product like when you have a claim or return.
If you exit the Loyalty program, you will no longer have access to your earned cash points, only the given ones.
Use of automatic services
Use of automatic services (robotics, indexing etc.) and other procedures for systematic or regular use of our prices for price comparison is not allowed.
Product reviews – Bazaarvoice
We use Bazaarvoice as a product review service for third party moderation of the product reviews, to ensure an objective part as the main instance for deciding which product reviews to be published or not.
Prices and price changes
All prices listed on the website are subject to change without prior notice. While we make every effort to provide you with the most accurate and up-to-date information, it may be possible that one or more items on the website is incorrectly priced. We reserve the right to refuse to honor any sales of products with incorrect prices.
Terms & conditions Loyalty Program
At Norrøna, we aim to deliver the best possible products and services to our customers. As a member in the Loyalty program, you can earn points on purchases and activities offered by us and our business partners that entitle you to receive personalized rewards and benefits.
These Loyalty Program Terms and Conditions are applicable to our Loyalty program. By remaining or enrolling in the Loyalty program, online or otherwise, you confirm that you accept these Loyalty Program Terms and Conditions.
1. Our goal with the Loyalty program
1.1 As a member of the Loyalty program, you are part of our community and will, in addition to earning points on purchases and activities, get access to exclusive products and services and personalized services and offers. Our goal is to get to know you, so that we can provide you with the products and services that are truly relevant and useful to you.
With our Loyalty program, we would like to offer you benefits such as:
- Using your Loyalty membership to earn points on purchases and activities with us or our business partners.
- Providing you with relevant and personalized offers, also through our business partners, based on your preferences and behavior.
- Optimizing our communication with you by primarily using preferred channels.
Benefits may be subject to additions and changes during the length of your membership.
2. About the Loyalty membership
2.1 The Loyalty program is owned and operated by Norrøna Sport AS.
2.2 In order to be eligible for membership in our Loyalty Program you must be at least 18 years old.
2.3 The information you provide when registering the membership shall be correct. In order for us to be able to fulfil our obligations, you must notify us as soon as possible of any changes of postal address, e-mail address and any other changes that may affect the terms and conditions described in this document. After registration you are responsible for keeping the information up to date.
2.4 The Loyalty membership is personal. Only one person per membership is allowed and only the member whose name appears on the Loyalty membership profile page is entitled to use it.
Your membership is registered in your name, personal e-mail and stated country. „Address c/o“ is not permitted and the e-mail address must be personal. The member’s name in the Loyalty profile should be the same name as stated in the member’s passport.
The Loyalty account is not to be used in commercial activity where purchases are placed through the account with the intention of reselling on third party platforms.
2.5 If your digital Loyalty membership is stolen or account is hacked, you must contact Norrøna.
2.6 The personal login details are your personal responsibility. We will not reimburse you if the correct login details have been used without your approval.
2.7. Loyalty program membership also makes you eligible to receive useful marketing material, herein marketing material that is personalized to match your needs and interests. In order for us to be able to send you such material, we will ask for your consent prior to joining the Loyalty Program.
3. Earning points
3.1 Points can be earned on activities and purchases that are defined on our website. You must be a Loyalty member to earn points.
3.2 Unless otherwise stated, it is the rules and benefits applicable to your membership level at the time of your activity that will apply.
3.3 Only you personally can earn points for your own purchases, regardless of who paid for the products or services.
3.4 Purchases that took place before the official launch of the Loyalty Program cannot be registered, unless otherwise stated. If you are a new member, you can register your profile and collect your points online up to six (6) months after the purchase. Retroactive registration can only take place online, and requires that you can verify the registered email address for the relevant purchase.
3.5 Points and benefits (including give away cards) are personal and can under no circumstances be sold, transferred, combined, inherited, refunded in cash or used for other purposes than within the Loyalty program unless otherwise stated by Norrøna.
3.6 You can earn and use your points and take advantage of offers/benefits as soon as you have a Loyalty membership profile registered online. Points are valid for three years, and your membership level is calculated based on your spend the last 24 months.
3.7 If you do not earn any points for 36 months, we have the right to terminate your membership provided that you have no valid, usable points in your Loyalty account.
3.8 Points earned from a purchase is withdrawn from the customers profile if the purchase is returned.
3.9 Customers can not have a negative cash points account. If customer have used cash points generated by the original purchase, refund will be reduced by the value of the cash points spent.
4. Using points
4.1 Unless we state otherwise, membership points, awards and benefits can be used only by you personally.
4.2 You must ensure that personal login details are not used illegally. We are not liable for any consequences of illegal use of personal login details. You are liable for any use of, and responsible for ensuring that you are entitled to use, the points and benefits, whether you or another person is using them.
4.3 If you return a product bought fully or partially with cash points, the refund will reflect your original transaction and cash points will be placed on your profile equal to the cash points spent on the purchase.
5. Personal data
5.1 Membership in the Loyalty program requires us to process your personal data. To fulfil our commitment under these Loyalty Terms and Conditions, it is thus necessary for us to process information that relates to you as a person.
5.2 The personal data in question is mostly information that you have provided us with, e.g. when purchasing a product and registering your Loyalty profile, but also data from our business partners and other third parties.
5.3 Further information on how we process your personal data is set out in our data privacy policy.
6. Communication between us and our members
As a member of our Loyalty Program, you will receive exclusive content and offers. We will primarily communicate with you electronically.
7. Changes to the Loyalty Program
We reserve the right to make improvements and/or alterations in the Loyalty Program upon four weeks‘ notice. We shall not be held responsible for the loss of points or inconvenience that this may cause.
The right to make improvements and/or alterations includes but is not limited to closing the Program both temporary and permanent.
8. Termination
We reserve the right to terminate or downgrade your membership in cases which we deem constitute a breach of the terms and conditions set out in this document. Such a breach may constitute but is not limited to conduct that is disrespectful, illegal, fraudulent or in other ways inapplicable to our values.
We will notify you of such termination or downgrading of your membership four weeks before action is taken.
Membership may be terminated or downgraded without notification in cases which we deem constitute a fundamental breach of the terms and conditions as set out in this document.
If your membership is terminated, your previously earned but unused points will be nullified.